Retail Sales Manager

About the role

This position manages the overall operations of a service centre, including stock control and the direct sales force, and builds the roofing solutions business. It suits someone with strong sales and commercial management experience.

Key responsibilities

• Manage the service centre's operations, including profiling, maintaining coils and finished goods stocks and keeping the centre in good condition.
• Direct and manage the direct sales force to target direct business in the defined areas.
• Manage walk-in customer business.
• Ensure distribution customer orders are profiled and dispatched as directed by the Customer Service Department.
• Manage project sales through the Technical Sales Representative.
• Coordinate and manage MARCOM programs for the Service Centre with the Marketing team.
• Build the roofing solutions business combining roofing sheets, accessories and truss systems.
• Manage the required and targeted contribution per metric tonne.

Required profile

• Bachelor's degree in business administration, marketing, sales, commerce, engineering, supply chain management or a related field; an MBA or master's degree is an added advantage.
• Minimum 7-10 years' experience in sales, branch operations or commercial management, with at least 3 years in a managerial role.
• Proven experience managing a retail outlet, service centre, branch or distribution network in manufacturing, building materials, steel, construction or FMCG.
• Demonstrated experience in direct sales, project sales, key account management and customer relationship management.
• Experience leading and developing sales and operations teams, and a proven track record of achieving sales and profitability targets.