Customer Consultant

About the role

Twyford International is looking for a Customer Consultant to join its MICASO project in Dar es Salaam. The role combines sales, account management and after-sales support, building long-term customer relationships and driving revenue growth.

Key responsibilities

• Sales specialist: build and maintain strong, long-term customer relationships, identify customer needs and recommend products or solutions, and run product demonstrations, presentations and consultations.
• Sales and revenue growth: achieve and exceed monthly and quarterly sales targets, develop strategies to generate new leads and expand the customer base, and negotiate pricing, terms and contracts to close high-value deals.
• Product and market expertise: keep deep knowledge of products, features, pricing and competitive positioning, conduct market research and give feedback to product and marketing teams.
• Pipeline and CRM management: manage the full sales cycle from prospecting to closing, update CRM systems with client information, pipeline status and activity logs, and prepare sales forecasts, reports and performance analyses.
• Cross-functional collaboration: work with marketing on campaigns and promotions, coordinate with operations and customer service on order fulfillment, and take part in training, trade shows and events.
• Customer support and after-sales service: follow up with clients after sales, resolve questions, issues or complaints promptly and professionally, and encourage up-sell and cross-sell opportunities.