Front Office Manager

About the role

Zanzibar White Sand Luxury Villas & Spa, a Relais & Châteaux member property on the south-east coast of Zanzibar, is looking for an experienced Front Office Manager to lead the guest experience. You will lead the front office team, ensure smooth arrivals and departures, anticipate guest needs and coordinate closely with reservations, housekeeping and the wider operation.

Key responsibilities

• Lead the front office team and act as the welcoming face of the resort
• Ensure seamless arrivals and departures and resolve every guest request with discretion and warmth
• Anticipate guest needs and coordinate with reservations, housekeeping and the wider operation
• Guard the service culture of the property

Required profile

• At least 5 years in luxury front office or guest relations management
• Experience in a luxury resort or boutique five-star environment is essential
• Familiarity with East African or Indian Ocean destinations is an advantage
• Strong English; French is a big plus

Required skills

• Confident command of a property management system (Opera or similar)
• Refined hospitality background and strong operational discipline

What we offer

• Salary from 2,500 USD per month plus bonuses
• Complimentary single accommodation within the resort
• Full medical coverage
• Three complimentary meals per day
• Complimentary work visa fees
• Free flight tickets on annual leave