Export Customer Service Specialist

About the role

The EA Export Customer Service Specialist manages customer relationships, handles export-related inquiries, coordinates sales orders and deliveries and provides sales support for efficient export operations. The role covers order processing, order monitoring, coordination with internal departments and handling customer feedback and complaints. Fluency in both Swahili and French is required.

Key responsibilities

• Handle customer inquiries, maintain strong customer relationships and provide timely, professional support
• Process export sales orders, coordinate fulfilment and deliveries, and monitor order status
• Provide product and order information and ensure a positive customer experience
• Assist the sales team with daily operations and coordinate customer-related activities
• Follow up on customer feedback and complaints and coordinate their resolution
• Prepare and maintain sales reports, customer records and order documentation
• Work with sales, logistics and other departments to coordinate deliveries and monitor order progress

Required profile

• Bachelor's degree or diploma in Business Administration, International Business, Sales and Marketing, Customer Service or a related field
• Fluency in Swahili and French; good English is an added advantage
• Strong communication, organisation and coordination skills
• Attention to detail, problem-solving ability and customer-oriented mindset

Required skills

• Proficiency in Microsoft Office, especially Excel and Word
• Knowledge of ERP or CRM systems is an added advantage