Executive Director of Operations

About the role

Mount Kilimanjaro Safari Club is seeking an Executive Director of Operations to lead its portfolio of safari lodges, camps, and hospitality ventures across Tanzania. Reporting directly to the CEO, you will translate strategic vision into operational excellence, driving performance, guest satisfaction, and sustainable growth.

Key responsibilities

• Set operational direction for all safari and hospitality assets, turning strategy into measurable results.
• Own portfolio‑wide performance using financial, guest, and operational data to accelerate growth and address underperformance.
• Design and implement operating models, standards, and governance frameworks that scale with the business.
• Hold senior operational leaders accountable for service excellence, productivity, cost discipline, and continuous improvement.
• Oversee the end‑to‑end guest journey, ensuring every touchpoint aligns with brand promises.
• Strengthen margins and cost efficiency while preserving high‑quality guest experiences.
• Prioritize maintenance, refurbishment, and capital projects to protect and enhance assets.
• Lead transformation initiatives, new ventures, technology adoption, and strategic projects.
• Develop a high‑performing senior leadership team, fostering succession and capability building.

Required profile

• Proven executive experience in hospitality, tourism, or related high‑service environments.
• Demonstrated ability to drive operational performance and profitability at scale.
• Strong leadership skills with a track record of building and mentoring senior teams.
• Strategic thinker who can balance long‑term vision with day‑to‑day execution.

Required skills

• Operational planning and execution
• Financial analysis and performance management
• Guest experience design
• Asset management and capital project oversight
• Change management and transformation leadership

What we offer

• Competitive compensation package
• Influential executive role shaping a leading Tanzanian safari operator
• Opportunities for leadership development and career growth
• Exposure to premium hospitality, conservation, and tourism excellence
• Collaborative environment focused on impact and innovation