Manager, Customer Success (Remote - EMEA)

About the role

n8n, an open workflow orchestration platform for AI, is looking for a remote Manager, Customer Success to lead and grow its EMEA Customer Success team. The goal is to help the most strategic enterprise customers drive adoption, retention and expansion while scaling the team and operating model. You will start with a team of four CSMs, which will grow in line with 2027 hiring plans.

Key responsibilities

• Lead the EMEA team: partner with CSMs on the region's largest and highest-risk enterprise accounts, build trusted executive relationships, and step into customer conversations when needed.
• Hire and onboard additional CSMs, coach them through 1:1s and development plans, and lead a distributed team across countries and time zones.
• Run a consistent operating cadence covering forecasting, account health and risk reviews, and build repeatable motions for onboarding, QBRs, adoption, retention and expansion.
• Work with Sales, Product, Support, TAMs, Renewals and GTM leaders, and with CS leaders in the US, DACH and Scaled CS, to shape shared playbooks and contribute to global CS initiatives.

Required profile

• 2-3+ years of people management experience, with a track record of hiring, developing and retaining Customer Success talent.
• 7-10 years of experience in Customer Success, Professional Services, Account Management or similar, including large, complex, high-risk enterprise customers.
• Enterprise IT or technology experience and understanding of technical buyers.
• Comfort with forecasts, account-health cadences and risk reviews.
• Nice to have: progression from senior CSM to first-line leadership, familiarity with n8n or automation/AI tools, and leadership experience across more than one company.

What we offer

• Equity and competitive pay.
• Europe: 30 vacation days plus public holidays; US: 20 vacation days, 8 sick days plus public holidays.
• Health, dental and vision coverage in the US; pension contributions and 401(k) with a 4% employer match in Europe.
• €1K (or equivalent) per year for learning, and $100 per month to support open-source projects.
• Remote-first work across Europe, with regular off-sites.