Delivery Lead - Technology Transformation Programme

About the role

iTelaSoft is looking for an experienced Delivery Lead to oversee and coordinate the delivery of a large-scale technology transformation programme for a major client in East Africa. The role acts as the main link between client stakeholders and remote delivery teams, making sure the project runs smoothly, stakeholders are kept informed and milestones are met on time.

Key responsibilities

• Act as the main point of contact between the client, internal stakeholders and remote delivery teams.
• Coordinate and oversee project implementation so it is delivered on time and successfully.
• Work with client leadership and IT teams to get approvals, decisions and system access.
• Plan and run workshops, User Acceptance Testing (UAT), training sessions and implementation activities.
• Coordinate with business departments such as Sales, Accounting, HR, Warehouse, Fleet and Workshop Operations.
• Monitor progress, spot risks, solve operational issues and escalate critical ones to programme leadership.
• Keep on-site stakeholders and remote technical teams communicating and collaborating.
• Work with external vendors and suppliers to support project execution.
• Prepare regular status updates, progress reports and delivery timelines, keeping work aligned with business requirements, quality standards and client expectations.

Required profile

• Minimum 8 years of experience in IT project management, technology delivery or implementation management.
• Proven experience managing large-scale technology transformation projects, preferably in client-facing roles.
• Experience coordinating cross-functional teams, project implementations, UAT and business workshops.
• Fluency in English, with strong written and verbal communication; willingness to travel and work in East Africa (Tanzania).
• Availability for an initial 6-month contract period.
• Added advantage: knowledge of Swahili.

Required skills

• Good technical understanding of IT infrastructure, security, ERP, CRM and enterprise business systems.
• Strong stakeholder management, with experience working with senior leadership, business teams and external suppliers.
• Excellent communication, organisation, coordination and problem-solving skills.
• Ability to work independently, manage several priorities and meet deadlines.