Business Resilience Specialist

About the role

The Centre of Excellence (Business Resilience) drives efficiency and effectiveness to build world-class resilience capabilities. This specialist ensures the transformation and ongoing success of functional processes, reviews, re-engineers and automates manual processes to support digital transformation, manages IT, network and payment system upgrades, and administers monthly and ad-hoc management reporting.

Key responsibilities

• Coach and train the team on processes, procedures and technical or strategic plans
• Assist the BRM Manager in annual Business Impact assessments and in coordinating incidents and crises
• Take part in developing and testing incident and technical recovery plans
• Implement a business continuity culture, perform supplier risk assessments and ensure suppliers develop BCM plans
• Prepare Business Resilience reports, follow the escalation path and respect project timelines
• Drive continuous process improvement, set standards and benchmark value-added measures
• Develop the functional training strategy, share knowledge with Group Process Owners and learn best practices in other Vodafone markets

Required profile

• Degree in IT, Computer Science or Engineering (essential)
• Certificate in accredited Business Continuity Institute (essential)
• Minimum 2+ years of experience in an IT change management or cyber resilience role
• Project management qualification desired; CISA/CISM/CISSP accreditation desired

Required skills

• End-to-end knowledge of the Business Continuity Management lifecycle and BIAs
• Knowledge of system commissioning and decommissioning, and of API integration and load balancing
• Excellent knowledge of MS Office
• Clear communication of technical information to non-technical people