IT Intern

About the role

Jhpiego Tanzania is looking for an IT Intern to provide technical and administrative support to the IT department. The intern supports the efficient operation of IT systems, end-user services and digital collaboration platforms, gaining hands-on experience in IT service management, Microsoft 365 administration, network support, cybersecurity, user training and digital workplace technologies within the health sector. The position closes on 10 November 2026.

Key responsibilities

• Provide first-level technical support via the IT ticketing system, log and resolve tickets according to SLAs and escalate complex issues.
• Configure, deploy and maintain desktops, laptops, printers, scanners and mobile devices; install and troubleshoot operating systems and business applications; maintain asset records.
• Support SharePoint Online, Teams, OneDrive and Outlook, and promote collaboration and information management best practices.
• Monitor network performance and availability, troubleshoot LAN, WAN, Wi-Fi, VPN and internet issues, and help maintain network documentation.
• Create IT training materials and quick reference guides, run end-user awareness sessions under the Click Smart IT program, and train staff on cybersecurity, Microsoft 365 tools and IT policies.
• Support IT security policies, endpoint protection, antivirus updates, vulnerability management and data protection compliance.
• Maintain IT documentation, inventories and configuration records, prepare service desk and training reports, and take part in IT projects and events.

Required profile

• Bachelor's degree in information technology, computer science, information systems, computer engineering, telecommunications, cybersecurity or a related field.
• Ability to create training materials and deliver user training sessions.

Required skills

• Basic knowledge of computer hardware configuration and troubleshooting.
• Familiarity with Microsoft Windows and Microsoft 365, and understanding of Active Directory and user account management.
• Basic knowledge of SharePoint Online and Microsoft Teams.
• Understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi and VPN.
• Familiarity with IT ticketing systems and service desk operations; cybersecurity knowledge is an added advantage.

Applicants apply through the Jhpiego careers page with a single document containing a cover letter, resume and references. Selected candidates undergo a pre-employment background check. Jhpiego advertises competitive salaries and a comprehensive benefits package.