Reservation Supervisor

About the role

We are seeking a detail‑oriented Reservation Supervisor to lead our daily reservation operations at Essque Zalu Zanzibar. The role ensures accurate bookings, optimises inventory, and supports revenue performance while maintaining high standards of financial and operational accuracy.

Key responsibilities

• Oversee daily reservations, guaranteeing correct bookings, rates and packages.
• Manage room inventory in alignment with the revenue strategy.
• Ensure compliance with payment, cancellation and billing policies.
• Maintain financial accuracy through payments, commissions and reconciliations.
• Lead, coach and support the reservations team.
• Coordinate with internal departments and external partners to ensure seamless operations.

Required profile

• Degree in Hospitality, Tourism, Business or a related field.
• At least 1 year of experience in a similar reservations role.
• Knowledge of Opera Cloud or a comparable property management system.
• Strong attention to detail and a revenue‑driven mindset.
• Excellent communication, organisational and problem‑solving abilities.
• Proficiency in Microsoft Office.

Required skills

• Opera Cloud (or similar PMS)
• Microsoft Office