Guest Relations Specialist

About the role

The Guest Relations Specialist joins Kai Zanzibar Hotel & Spa to deliver a refined, personalized experience for every guest. Based on-site in Nungwi, this full‑time position ensures smooth arrivals, memorable stays, and seamless departures.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures, and handle reservations.
• Respond promptly to guest inquiries and resolve issues to maintain a seamless experience.
• Coordinate daily with front office, housekeeping, spa, and food & beverage teams.
• Recommend hotel facilities, local attractions, and upsell rooms and services in a consultative manner.
• Maintain accurate guest records, preferences, and feedback.
• Contribute to a warm, professional atmosphere that reflects the hotel’s luxury standards.

Required profile

• Strong guest relations and customer service abilities.
• Excellent verbal and written communication in English; additional languages (e.g., Swahili) are a plus.
• Prior experience in hospitality, front office, or a guest‑facing role.
• Professional appearance, interpersonal skills, and composure under pressure.
• Flexible availability, including weekends, evenings, and holidays.
• Willingness to work on‑site in Nungwi.

Required skills

• Proficiency with reservation and property management systems.
• Basic computer literacy: email, spreadsheets, scheduling tools.