Lodge Manager / Assistant Lodge Manager (Couple role)

About the role

The Lodge Manager or Assistant Lodge Manager will lead the day‑to‑day operations of a luxury safari lodge in the Serengeti. This position is designed for a couple, emphasizing teamwork to deliver exceptional guest experiences in a remote, high‑end hospitality setting.

Key responsibilities

• Oversee all lodge operations, ensuring smooth service delivery and high guest satisfaction.
• Provide prompt, professional customer service and resolve guest issues.
• Recruit, train, supervise and motivate lodge staff, fostering a positive work environment.
• Develop and enforce operational policies aligned with company standards and industry best practice.
• Manage housekeeping, maintenance and catering to maintain cleanliness and presentation standards.
• Handle budgeting, forecasting, expense control and revenue optimisation.
• Ensure compliance with health, safety, licensing and environmental regulations.
• Coordinate bookings, front‑of‑house activities and guest check‑in/check‑out processes.
• Maintain relationships with suppliers, contractors and local community stakeholders.
• Report performance, guest feedback and operational challenges to senior management.
• Promote sustainable and environmentally friendly practices throughout the lodge.

Required profile

• Relevant hospitality or tourism qualification (Level 3 or above).
• Valid food hygiene and health‑and‑safety certificates; first‑aid certificate desirable.
• Minimum five GCSEs (or equivalent) including English and Mathematics.
• Proven supervisory or management experience in hospitality or tourism, preferably in a lodge or similar environment.
• Demonstrated ability to manage budgets and financial performance.
• Strong customer‑facing experience with excellent interpersonal skills.

Required skills

• Leadership and team‑management capabilities.
• Effective communication and interpersonal abilities.
• Organisational and time‑management competence.
• Proficiency with standard computer systems used in hospitality operations.