Executive Administrator / Office Manager

About the role

Shugulika Africa Limited is looking for a highly organized, proactive and professional Executive Administrator / Office Manager to support senior management and oversee the day-to-day administration of its business operations. The role acts as a central point of coordination across departments and requires managing multiple priorities with a high standard of professionalism.

Key responsibilities

• Provide executive support to senior management, including calendar management, meeting coordination, travel arrangements and correspondence.
• Manage office administration and ensure efficient day-to-day operations.
• Coordinate internal communications and follow up on action items with various departments.
• Assist with sales administration, including proposal preparation, CRM updates, client follow-ups and reporting.
• Support HR administration, including employee records, onboarding coordination, leave tracking and general staff administration.
• Prepare reports, presentations, meeting minutes and business documents.
• Liaise professionally with clients, suppliers, service providers and visitors.
• Monitor office supplies, service contracts and administrative budgets.
• Maintain organized digital and physical filing systems.
• Assist management with special projects and business initiatives as required.

Required profile

• Minimum 5 years of experience in executive administration, office management or a similar role.
• Bachelor's degree or equivalent professional experience preferred.
• Preferred: experience supporting directors, executives or senior management; exposure to sales administration, customer service and HR administration; experience in a professional services, coworking, hospitality, media or corporate environment.
• Excellent written and spoken English.
• Strong organizational, planning and multitasking abilities, with a high level of professionalism, discretion and confidentiality.
• Ability to work independently and take initiative.

Required skills

• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook).
• Experience using CRM systems and cloud-based business applications.
• Strong interpersonal and customer service skills.