Assistant IT Manager

About the role

TUI Hotels & Resorts is looking for an Assistant IT Manager for its resort in Matemwe, Zanzibar. The role supports the IT Manager in keeping the resort's technology systems and infrastructure running smoothly, covering network, server, security and hotel systems support.

Key responsibilities

• Support the IT Manager in planning, maintaining and monitoring all IT systems and infrastructure across the resort
• Maintain wired and wireless networks, troubleshoot Wi-Fi, switching and connectivity issues
• Support servers, Windows systems, Active Directory, DNS, DHCP, file services, storage and system updates
• Provide technical support for hotel systems such as PMS, POS, IPTV, digital signage, PBX, door locks, CCTV and Wi-Fi
• Support colleagues and resolve hardware, software, printer, email, user-access and device issues
• Monitor cybersecurity, patching, endpoint protection, security alerts and data protection
• Assist with IT projects, upgrades, new technology deployments and vendor coordination
• Maintain technical documentation and guide junior team members

Required profile

• Bachelor's degree or diploma in IT, computer science, information systems or a related field
• Experience in IT, preferably in a 5-star hotel, resort or similar demanding environment
• Strong troubleshooting and problem-solving skills, able to work independently
• Good customer service, communication and teamwork skills; able to handle pressure and prioritise tasks
• Able to work flexible hours when required by hotel operations
• Right to work in Tanzania; applications open until 16 November 2026

Required skills

• Networking, servers, Windows systems, Active Directory, DNS, DHCP and cybersecurity
• Hospitality systems (PMS, POS, IPTV, CCTV, PBX) are an advantage
• Relevant professional certifications are an advantage

What we offer

• Permanent contract with 25% local social security contribution
• Hotel accommodation with a full living package
• Financial, health and wellbeing, and lifestyle reward models
• Free learning platforms and language lessons, with international career opportunities