Merchant Analyst

About the role

Vodafone is looking for a Merchant Analyst to extract, analyse, and report on merchant and channel performance data. The role supports business decision‑making by ensuring accurate KPI tracking, delivering commercial insights, and collaborating with cross‑functional teams to drive growth and efficiency.

Key responsibilities

• Design, execute, and optimise SQL queries and BI reports for robust data extraction and analysis.
• Maintain accurate merchant performance dashboards and KPIs to support strategic decisions.
• Translate data into actionable insights that influence commercial strategies and business growth.
• Manage reporting processes for merchant acquisition channels, commissions, payouts, and post‑campaign analysis.
• Oversee reward and recognition program reporting and resolve data issues with MIS and stakeholders.

Required profile

• Strong analytical thinking and problem‑solving ability.
• Advanced SQL expertise with query optimisation across multiple data sources.
• Proven experience designing, building, and maintaining BI dashboards using Power BI, Tableau or Looker.
• Commercial acumen and a business‑oriented mindset.
• Effective communication and collaboration skills.

Required skills

• Advanced SQL
• Power BI
• Tableau
• Looker
• Python (desirable)
• R (desirable)