IT Support Specialist

About the role

A client of Shugulika Africa Limited is looking for a motivated, tech-savvy ICT Support professional in Dar es Salaam. The role covers all ICT functions, from troubleshooting technical issues to maintaining websites and supporting digital platforms, with exposure to web development, programming and technology-driven problem solving.

Key responsibilities

• Provide first-level IT support and troubleshoot hardware, software and network issues.
• Assist with online learning platforms, digital tools and communication systems.
• Set up, configure and maintain computer systems, servers and IT infrastructure.
• Support website development, updates, maintenance and UI/UX improvements.
• Use programming skills to automate and improve internal processes.
• Research and integrate emerging technologies, including AI and automation.
• Help with data protection, security updates and backup management.
• Research new technology tools and trends online.

Required profile

• Degree in Information Technology, Computer Science, Software Engineering or a related field.
• Strong analytical and problem-solving skills.
• Adaptable, efficient in a fast-paced environment, creative, organized and detail-oriented.
• Interest in self-learning and emerging technology trends.
• Graphic design skills (Canva, Adobe Creative Suite) are a plus.

Required skills

• Knowledge of IT support, troubleshooting and IT infrastructure.
• Familiarity with networking, databases and system administration.
• Basic to intermediate web development (HTML, CSS, JavaScript, WordPress).
• Basic programming (Python, JavaScript, PHP or similar).