Import & Export (I&E) Business Supervisor

About the role

The Import & Export (I&E) Business Supervisor will lead the end‑to‑end customs clearance process for all inbound and outbound shipments, ensuring compliance with Tanzanian regulations and timely delivery. Reporting to senior management, this role oversees a dedicated team and works closely with government agencies, freight forwarders and shipping lines.

Key responsibilities

• Manage the full import and export customs clearance process, from declaration to cargo release and delivery.
• Review and supervise all import/export documentation and customs declarations.
• Coordinate inspections, resolve classification or valuation disputes, and handle documentation discrepancies.
• Liaise with regulatory bodies such as TRA, TPA, TBS, TMDA, GCLA, as well as shipping lines, ports and container depots.
• Ensure compliance with Tanzanian customs regulations, import/export laws and international trade requirements.
• Monitor duties, taxes, HS‑code classifications and customs valuation.
• Control customs clearance costs, evaluate service providers and identify efficiency improvements.
• Develop and maintain strong relationships with government agencies and external stakeholders.
• Supervise and mentor the Import & Export team to achieve KPIs and operational targets.
• Prepare operational and compliance reports and drive continuous process improvements.

Required profile

• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, Customs Administration or a related field.
• Minimum 5 years of experience managing import and export customs clearance operations in Tanzania.
• Proven knowledge of customs procedures, HS‑code classification, customs valuation, duty and tax calculations, and international shipping documentation.
• Experience working with TRA, TPA, TBS, TMDA, GCLA, customs brokers, shipping lines and freight forwarders.
• Excellent leadership, communication, negotiation and stakeholder‑management abilities.
• Strong analytical and problem‑solving skills with the capacity to resolve complex customs issues independently.
• Fluent in English; Swahili is an advantage.

Required skills

• Proficiency in Microsoft Office applications.