General Manager – Boutique Hotel

About the role

Lubarisho LTD is seeking an experienced General Manager to lead the Olzadia Boutique Hotel in Zanzibar. The role demands a hands‑on leader who can drive operational excellence, enhance guest experiences, and deliver strong financial results in a boutique setting.

Key responsibilities

• Oversee day‑to‑day operations across Front Office, Housekeeping, and Food & Beverage.
• Manage budgeting, cost control, and overall P&L performance.
• Implement revenue optimisation strategies, monitor occupancy, ADR and profitability.
• Control online booking platforms (Booking.com, Expedia, HRS, TripAdvisor) and pricing strategies.
• Supervise restaurant and bar operations, ensuring HACCP compliance.
• Lead, mentor and schedule hotel staff, fostering a high‑performance culture.
• Ensure compliance with Zanzibar/Tanzania hospitality regulations and manage supplier contracts.
• Drive guest satisfaction, online reputation and brand growth initiatives.

Required profile

• Bachelor’s degree or higher in Hospitality Management, Business or related field.
• Minimum 5 years (60 months) of senior‑level hotel management experience.
• Proven track record in financial management, revenue optimisation and team leadership.
• Strong understanding of boutique hotel operations and guest service standards.

Required skills

• eZee PMS (mandatory or strong advantage).
• Proficiency with online booking platforms: Booking.com, Expedia, HRS, TripAdvisor.
• Revenue management and pricing strategy expertise.