Front Office Manager

About the role

The Front Office Manager leads the front office team at Four Seasons Serengeti Lodge, delivering luxury guest experiences in a world‑class wildlife setting. This position combines leadership, customer‑service excellence, team development and business management within a high‑end hospitality environment. The lodge features 77 rooms, 12 suites and 5 villas, three food and beverage venues, a discovery centre, a kids club, a spa with six treatment pavilions and a fitness centre, providing a diverse environment for the Front Office Manager to collaborate with multiple departments.

Key responsibilities

• Manage daily front office operations including reception, reservations, concierge and guest services.
• Ensure smooth, efficient and personalized check‑in and check‑out experiences for all guests.
• Lead, train and motivate the front office team to deliver exceptional luxury service.
• Welcome and manage VIP guests, special requests and individual guest preferences.
• Handle guest feedback, concerns and service recovery with professionalism and care.
• Coordinate closely with housekeeping, spa and food & beverage teams to ensure seamless operations.
• Monitor room availability and allocation to optimise occupancy.

Required profile

Required skills