Operations Manager – Sports Club Hospitality

About the role

The Sports Club is looking for an experienced Operations Manager to lead day‑to‑day activities at its premier racket‑sports facility. You will ensure smooth service delivery, high standards of cleanliness and safety, and exceptional member experiences.

Key responsibilities

• Oversee daily operations across courts, reception, café, changing rooms and common areas.
• Conduct regular facility inspections, coordinate preventive maintenance and resolve operational issues promptly.
• Supervise shift managers and front‑of‑house staff, prepare rosters and monitor attendance.
• Maintain compliance with SOPs, company policies and safety standards.
• Manage coaching schedules, fees and ensure coaches follow club policies.
• Control inventory of sports equipment, merchandise and supplies; handle procurement and supplier relationships.
• Coordinate operational requirements for tournaments, leagues, corporate events and peak‑period activities.
• Prepare operational reports, communicate risks and recommend process improvements.

Required profile

• Bachelor’s degree in Hospitality Management, Business Administration, Sports Management, Facility Management or related field.
• Minimum 5 years of experience in operations, hospitality, facility management or customer‑service leadership.
• Proven track record managing teams in a leisure, sports or recreation environment.

Required skills