Information Technology Support Specialist

About the role

AXIA is seeking an Information Technology Support Specialist to manage and maintain its Queue Management System (QMS) in Zanzibar City. The role involves providing on‑site technical assistance, ensuring system reliability, and supporting end‑users across the organization.

Key responsibilities

• Manage and maintain the Queue Management System (QMS) to ensure smooth operations.
• Provide technical support, troubleshoot system, software, and hardware issues.
• Monitor system performance, conduct regular maintenance, updates, and backups.
• Manage user access, data integrity, and system security.
• Support QMS hardware including kiosks, display screens, printers, and service terminals.
• Generate system reports and analyze operational data.
• Coordinate with vendors and internal teams for system improvements and issue resolution.
• Train users and provide ongoing technical assistance.

Required profile

• 2‑4 years of hands‑on IT support experience, preferably in a tech‑company.
• At least 1 year of experience with Queue Management System installations, troubleshooting and client support.
• Bachelor’s degree in Information Technology, Computer Science or a related field preferred.
• Relevant certifications such as CompTIA or ITIL are an advantage.
• Strong problem‑solving and communication skills.

Required skills

• Technical Support
• Troubleshooting
• Help Desk Support
• Queue Management System (QMS)
• CompTIA (or equivalent)
• ITIL (or equivalent)