Documentation Executive

About the role

Inchcape Shipping Services is hiring a Documentation Executive in Dar es Salaam, Tanzania, on a permanent full-time basis. The role supports the accurate and timely processing of export documentation such as Bills of Lading, shipping instructions, invoices and manifests, working closely with customers, agents and internal teams to resolve queries and keep export operations running smoothly.

Key responsibilities

• Manage vessel voyages, routes and customer setup in JBM.
• Prepare and process export Bills of Lading, invoices and freight tax reports.
• Coordinate Shipping Instructions, amendments and documentation with shippers, agents and GCC.
• Manage OBL/SWB issuance, telex releases and switch BL requests, keeping accurate issuance logs.
• Download and distribute cargo and freight manifests as required.
• Respond to customer queries on export documentation, invoices and EFD requirements.
• Prepare proforma invoices and vessel certificates when needed.
• Support export file reconciliations and follow up on outstanding invoices after vessel sailing.

Required profile

• Preferred experience in shipping or freight forwarding.
• Right to work in Tanzania.
• Good written and spoken English.
• Excellent written and oral communication skills, self-motivated, well organised and able to learn independently.

Required skills

• Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint).
• JBM software for managing voyages, routes and customer setup.

What we offer

• A competitive salary package.
• Benefits depending on geographical location.
• Career growth support and a supportive team.
• Value Award celebration events.