Director of Housekeeping - Serengeti Lodge

About the role

Four Seasons is hiring a Director of Housekeeping for its Serengeti lodge, which opened in December 2012 and sits in the heart of Central Serengeti with 77 rooms, suites and villas, a spa, food and beverage venues and a Discovery Centre. The role combines leadership, customer service excellence, team development and business management within a high-end hospitality environment.

Key responsibilities

• Oversee daily operations of guest rooms, suites, villas, public areas, laundry, linen and uniforms, keeping rooms clean, inspected and ready to Four Seasons Standard.
• Maintain accurate room status, coordinate with Front Office, and ensure timely turndown service, especially for guests on game drives.
• Manage inventory of amenities, linen and cleaning materials, and keep housekeeping equipment safe and effective; coordinate with Engineering and pest-control providers.
• Develop cleaning and preventive maintenance routines suited to the dusty, wildlife-rich environment, and protect wildlife and guest comfort.
• Lead the Housekeeping team with daily briefings, coach supervisors and managers, train staff on Four Seasons standards, and build succession plans.
• Run efficient laundry operations, monitor linen par levels and implement sustainable laundry practices.
• Develop budgets, forecasts and financial reports, control costs and inventory, and handle service recovery cases promptly.

Required profile

• Minimum 7-10 years of progressive experience in luxury hotel housekeeping.
• At least 3-5 years in a senior housekeeping leadership role.
• Experience in luxury resorts, safari lodges or remote hospitality operations is highly desirable.
• Ability to manage and develop multicultural teams and to work effectively in a remote environment.

Required skills

• Knowledge of housekeeping standards, hygiene practices, laundry operations and quality assurance.
• Financial management, budgeting and inventory control.
• Organizational, communication and problem-solving abilities.