Training Officer - Southern Highlands Zone

About the role

PalmPay, a fast‑growing Pan‑African fintech, is looking for a proactive Training Officer for the Southern Highlands Zone. You will empower dealers, sales agents and collection teams through practical, engaging training that drives sales performance, customer onboarding quality and repayment discipline.

Key responsibilities

• Design and deliver interactive training sessions (in‑person, online or blended) for new and existing dealers, sales agents and collection staff.
• Conduct Train‑the‑Trainer programmes to build internal training capacity among team leaders.
• Facilitate role‑play and simulation exercises to reinforce sales and collection scenarios.
• Plan and execute field visits, provide on‑the‑spot coaching, and observe real customer interactions.
• Coordinate training logistics, track attendance and maintain accurate training records.
• Collaborate with the Training Manager on monthly training calendars and content rollout.
• Gather feedback, monitor performance indicators and prepare periodic training performance reports.
• Identify skill gaps and propose new training interventions aligned with market trends.

Required profile

• Results‑driven with strong facilitation and coaching abilities.
• Experience delivering structured training programmes to field teams.
• Ability to adapt delivery methods to diverse participant needs.
• Excellent observation and feedback skills during field coaching.
• Strong organisational skills for training coordination and record‑keeping.

Required skills

• Proficiency in using PalmPay training materials and the PalmPay app.