Spa Manager

About the role

We are seeking an experienced Spa Manager to lead our exclusive spa within a five‑star luxury resort in Zanzibar. The role combines operational oversight, team development, and financial stewardship to deliver a refined, holistic wellness experience for our guests.

Key responsibilities

• Oversee day‑to‑day spa operations, ensuring seamless guest experiences and adherence to hygiene, safety, and service standards.
• Manage inventory, stock control, and procurement in coordination with the purchasing department.
• Handle guest inquiries and complaints promptly and professionally.
• Develop new spa concepts aligned with market trends and guest preferences.
• Plan and execute special events in collaboration with Sales & Marketing.
• Recruit, train, mentor, and evaluate spa staff, fostering a positive and professional work environment.
• Monitor budgets, control costs, analyze financial reports, and contribute to pricing strategies and promotions.

Required profile

• 3‑5 years of experience in spa and wellness operations, preferably within a luxury hotel or resort.
• Strong leadership, interpersonal, and communication abilities.
• Proven capability to manage multiple tasks in a high‑pressure environment.
• Excellent organizational and financial acumen, including budgeting and cost control.
• Passion for hospitality and delivering outstanding guest experiences.

Required skills

• MS Office