Senior Electronics Engineer – Repair Centre Manager

About the role

Gadget Shop Tanzania is looking for a hands‑on Senior Electronics Engineer to lead its repair centre. The role blends advanced technical work with supervision of technicians, ensuring fast, high‑quality service for smartphones, tablets, laptops and desktops.

Key responsibilities

• Diagnose and repair a wide range of devices including smartphones, tablets, laptops and desktops.
• Perform hardware component replacements such as screens, batteries, charging ports, keyboards, cameras and speakers.
• Troubleshoot hardware, software and operating system issues across Apple, Android and Windows platforms.
• Oversee daily repair centre workflow, allocate tickets, monitor technician productivity and ensure timely case completion.
• Maintain accurate repair records, manage spare‑part inventory and ensure compliance with ESD and manufacturer standards.
• Communicate with customers on quotations, approvals, repair updates and handle escalations.
• Prepare performance reports and mentor junior technicians.

Required profile

• Minimum 5 years of experience repairing mobile phones, tablets, laptops and computers.
• Proven ability to supervise technicians and manage repair workflows.
• Strong diagnostic and problem‑solving skills, especially with Apple devices.
• Diploma or degree in IT, Electronics, Computer Engineering or a related field.

Required skills

• Smartphone, tablet and laptop repair
• Hardware component replacement (screens, batteries, ports, keyboards, cameras, speakers)
• Hardware/software troubleshooting across Apple, Android and Windows
• Apple device diagnostics and motherboard‑level repair
• Use of professional repair and diagnostic tools
• ESD safety procedures
• Inventory management and repair ticketing systems