Head of Export Operations

About the role

The Head of Export Operations leads the end‑to‑end export function, ensuring cargo is received, processed, and shipped in line with customer requirements, vessel schedules, and regulatory standards. This senior position oversees warehouse and CFS activities, documentation, customs clearance, and overall export performance.

Key responsibilities

• Lead and manage all export operational activities, from receiving to dispatch.
• Oversee warehouse and Container Freight Station (CFS) operations, ensuring optimal space utilization and high housekeeping standards.
• Coordinate export planning, monitor throughput, and ensure achievement of service levels and KPIs.
• Supervise export documentation preparation, customs clearance follow‑up, and regulatory compliance.
• Resolve operational bottlenecks and drive continuous improvement initiatives across export processes.
• Maintain cargo integrity, proper storage conditions, and equipment productivity.

Required profile

• Proven ability to lead and manage export operations teams.
• Experience ensuring export service levels, operational KPIs, and on‑time vessel execution.
• Strong knowledge of customs clearance procedures and export documentation requirements.
• Track record of identifying and resolving operational bottlenecks.
• Commitment to continuous improvement and operational efficiency.

Required skills