Back Office Secretary

About the role

The Back Office Secretary supports smooth internal operations, handling administrative, customer‑service and data‑management tasks. The role works closely with the Managing Director, department heads, external consultants and service providers to ensure information flows efficiently across the organisation.

Key responsibilities

• Perform daily administrative duties such as scheduling, correspondence and data entry.
• Provide in‑person and telephone support to customers.
• Maintain and update databases, including customer information.
• Facilitate communication between departments and ensure timely information exchange.
• Assist with accounting and financial reporting tasks.
• Support the Managing Director with business and personal tasks.
• Coordinate with heads of departments, external consultants and service providers.

Required profile

• Diploma or degree in economics, communication, marketing or a related field.
• Minimum three years’ experience in agro‑business, trade or export‑related activities.
• Strong written and spoken English and Kiswahili proficiency.
• Proven communication abilities, discretion, flexibility and adaptability.
• Organisational skills, multitasking capability and proactive attitude.

Required skills

• Advanced computer skills, especially MS‑Office and MS‑Excel.
• Advanced social media and marketing skills.
• Valid driving licence.
• Willingness to relocate.