Senior Operations Manager

About the role

We are seeking a strategic, analytical, and solutions‑driven Senior Operations Manager to lead driver engagement, marketplace efficiency, rider growth, and platform safety in Tanzania. This role is central to the success of our local operations, owning mission‑critical KPIs and driving initiatives that scale the marketplace while ensuring a safe, compliant, and high‑performing ecosystem.

Key responsibilities

• Lead driver engagement strategies to achieve >90% month‑over‑month retention, optimizing onboarding, activation, and reactivation.
• Maximize finished rides while meeting Payback and IRR targets, continuously monitoring marketplace health.
• Own city‑level performance, identify blockers, define solutions, and execute city‑specific strategies with cross‑functional teams.
• Balance supply and demand to reduce cancellations, improve ETAs, and enhance marketplace reliability.
• Drive rider growth, increase rides per user, and improve retention and LTV through targeted engagement and marketing collaboration.
• Lead safety initiatives with government, LATRA, and law enforcement, ensuring compliance with local laws, tax reporting, and risk mitigation.

Required profile

• 9+ years of experience in operations, mobility, marketplace platforms, or logistics.
• Proven track record leading large‑scale operational or marketplace functions.
• Strong analytical mindset with data‑driven decision making.
• Leadership experience managing cross‑functional teams.

Required skills