Reservations & Ticketing Agent (Dar es Salaam)

About the role

We are seeking a professional Reservations & Ticketing Agent to provide full‑service, customer‑focused reservation and ticketing support to passengers and travel agencies in Dar es Salaam. The role involves handling bookings, issuing tickets, and ensuring optimal customer satisfaction while meeting revenue targets.

Key responsibilities

• Make and confirm passenger reservations, arranging routing using timetables and airline manuals.
• Issue tickets with correct fares, process refunds, lost tickets, and time‑barred tickets.
• Advise customers and travel agents on flight changes, cancellations, and alternative options.
• Communicate itinerary changes to load control personnel and other stations to optimize seat utilization.
• Maintain timely sales reporting and promote QR products to generate revenue.
• Handle help‑desk inquiries, seat confirmations, upgrades/downgrades, and other travel‑agency requests.
• Record and process reservations received via phone, fax, or e‑mail, and manage related telex messages.

Required profile

• Relevant experience in the aviation or travel industry.
• Fluent English communication skills, both spoken and written.
• Legal right to live and work in Tanzania.
• Recognition of an IATA or Airline Basic Tariff Course is an advantage.

Required skills