Operations Manager – Zanzibar DMC

About the role

We are launching a new Destination Management Company in Zanzibar and need an experienced Operations Manager to build and lead the local operation. You will be responsible for delivering premium, tailor‑made travel programmes for international clients, ensuring flawless service from reservation to on‑trip support.

Key responsibilities

• Establish and manage day‑to‑day DMC activities including reservations, logistics, transfers, guides and excursions.
• Negotiate and secure contracts with hotels, resorts, transport providers, activity operators and freelance guides, creating reliable partnerships.
• Coordinate and deliver premium group and bespoke itineraries, maintaining quality at every client touchpoint.
• Provide on‑trip client care, problem‑solving and crisis management.
• Control operational costs, monitor supplier rates, allotments and payments to protect margins.
• Recruit, train and lead a local operations team, implementing processes, tools and standards for scalability.
• Collaborate with sales and product teams to design and cost creative itineraries covering beach, Stone Town, island excursions and mainland Tanzania bush‑and‑beach combos.
• Ensure compliance with local regulations, licensing and health & safety requirements.

Required profile

• Minimum 5 years of hands‑on operations experience in a DMC or inbound tour operator.
• Stable career history with long tenures at reputable travel companies.
• Proven managerial experience leading an operations team.
• Deep knowledge of Zanzibar/Tanzania and an established network of local suppliers.
• Familiarity with luxury/premium travel market expectations.

Required skills