ICT Field Engineer

About the role

We are looking for a hands‑on ICT Field Engineer to deploy, troubleshoot and maintain networking and security infrastructure at client sites across Tanzania. You will work directly with customers, delivering installations, upgrades and support for a range of technologies.

Key responsibilities

• Install, configure and support network devices such as routers, switches, access points and firewalls.
• Diagnose and resolve hardware, software and connectivity issues both onsite and remotely.
• Conduct site surveys, prepare Bills of Quantities and execute new installations or upgrades.
• Implement and certify structured cabling (UTP/fiber, racks, patch panels) following TIA/EIA standards.
• Deploy and support biometric/fingerprint access control, CCTV/Surveillance and IP‑PBX/VoIP solutions.
• Support internet services, VPNs, cloud workloads, Microsoft 365/email and basic server roles.
• Maintain accurate documentation including network topologies, configurations and service reports.
• Provide user training, handovers and collaborate with project and sales teams for smooth delivery.
• Adhere to HSE standards and client SOPs at all job sites.

Required profile

• Degree or Diploma in IT, Computer Science, Telecoms or a related field.
• 2–4 years of field experience in ICT or network engineering.
• Strong knowledge of TCP/IP, VLANs, VPNs, NAT, DNS, DHCP and QoS.
• Experience with MikroTik, Ubiquiti, Cisco, HP or Aruba equipment; Fortinet or Sophos a plus.
• Hands‑on with cabling standards, crimping, splicing and testing (OTDR, Fluke).
• Familiarity with access control, CCTV (NVR/ONVIF) and IP‑PBX/VoIP is highly preferred.
• Excellent troubleshooting, documentation and customer communication skills.
• Ability to work independently, manage time effectively and meet field SLAs.

Required skills

• TCP/IP, VLAN, VPN, NAT, DNS, DHCP, QoS
• MikroTik, Ubiquiti, Cisco, HP, Aruba
• Fortinet, Sophos
• TIA/EIA structured cabling, OTDR, Fluke testing
• Access control systems, CCTV, NVR, ONVIF
• IP‑PBX, VoIP
• Microsoft 365 administration
• Windows Server, Linux basics
• Virtualization (Hyper‑V, VMware)
• Tally deployment/integration
• Vendor certifications (MTCNA, CCNA, Fortinet NSE, etc.)

What we offer

• Work on diverse networking, security and cloud projects with leading brands.
• Learning culture with certification support and clear career growth paths.
• Dynamic team environment, field autonomy and high‑impact client work.