HR / Office Administrator

About the role

A client of Shugulika Africa Limited is looking for a highly organised, discreet and proactive HR / Office Administrator to support day-to-day human resources administration and office operations at its Usa River-based office in Arusha. The role acts as the local point of contact for HR processes, employee documentation and office coordination, working closely with a remotely based HR Manager.

Key responsibilities

• Maintain accurate personnel files, including contracts, identification documents, statutory records, leave forms and disciplinary documentation.
• Support recruitment by scheduling interviews, coordinating candidate communication, collecting references and preparing offer documentation.
• Coordinate new employee onboarding, induction schedules, workspace preparation and equipment arrangements.
• Monitor leave balances, attendance records and public holiday observance, reporting discrepancies.
• Support probation and performance review processes and help communicate HR policies, procedures and employee notices.
• Act as first point of contact for employee HR queries and escalate sensitive employee relations matters.
• Liaise with NSSF, WCF and Labour Offices on routine filings and inspections.
• Manage office administration, supplies, utilities, maintenance and vendor coordination.
• Handle calls, visitors, correspondence, couriers and post; arrange meetings and maintain physical and digital filing systems.
• Support basic procurement, quotations, purchase requests and order follow-up.
• Keep confidential information secure, update the remote HR Manager and local management, and escalate matters appropriately.

Required profile

• Diploma or Bachelor's degree in Human Resources, Business Administration or a related field.
• Minimum 3 years of experience in HR administration, office administration or a similar role (3-5 years preferred).
• Previous experience in Tanzania and familiarity with local HR and administrative practices highly desirable.
• Fluent English and Swahili, with strong written and verbal communication.
• Ability to work independently, prioritise tasks and handle sensitive information with discretion.

Required skills

• Working knowledge of mainland Tanzania employment and labour regulations is an advantage.
• Familiarity with NSSF, WCF and Labour Office processes is an advantage.
• Proficiency in Microsoft Word and Excel, and willingness to learn HR, payroll or other administrative systems.