Housekeeping Supervisor

About the role

The Housekeeping Supervisor is a full‑time, on‑site position at Le Mersenne Zanzibar, a luxury beach resort on the Michamvi Peninsula. Reporting to resort management, the supervisor ensures that guest rooms and public areas meet the brand’s high standards of cleanliness, safety and presentation.

Key responsibilities

• Lead and supervise housekeeping and laundry teams, assigning daily tasks and monitoring performance.
• Inspect guest rooms and public areas to verify compliance with quality and brand guidelines.
• Coordinate linen, amenity and cleaning‑supply inventories, ensuring timely replenishment.
• Respond promptly to guest requests, service issues and maintenance needs.
• Maintain accurate records of housekeeping activities, inventory usage and staff schedules.
• Collaborate with Front Office and Maintenance departments to streamline operations.

Required profile

• Proven supervisory experience in hotel or resort housekeeping, including team leadership and performance monitoring.
• Strong knowledge of room cleaning procedures, public‑area upkeep and laundry operations.
• Excellent customer‑service and communication skills for interacting with guests and colleagues.
• Flexibility to work weekends, holidays and perform physical duties such as standing, walking and light lifting.
• Attention to detail, organizational ability and commitment to health, safety and hygiene standards.

Required skills

• Basic inventory‑management knowledge.
• Familiarity with housekeeping or property‑management systems (advantageous).