Director, Franchise Operations – Tanzania & Islands

About the role

We are looking for a Director of Franchise Operations for Tanzania and the Islands. The role serves as the end‑to‑end orchestrator for the Franchise Operations team and a senior leader working closely with our bottling partners. It spans Commercial, Marketing, RGM, Finance, Supply Chain and Insights to drive alignment and execution.

Key responsibilities

• Ensure clarity, alignment, and follow‑through across Franchise, bottler and cross‑functional stakeholders.
• Provide senior thought leadership with the bottler, shaping an agenda that balances short‑term execution priorities with long‑term growth.
• Lead joint performance routines across revenue, volume, share, distribution, visibility and asset productivity; drive corrective action plans.
• Act as the core horizontal integrator connecting Commercial, Marketing, RGM, Finance, Supply and Insights for cohesive planning and execution.
• Align commercial priorities and marketing strategies, identify interdependencies, risks and trade‑offs, and proactively drive resolution.
• Orchestrate the cross‑functional operating and budget agenda, ensuring investments match priorities and performance expectations.
• Own Franchise‑level Direct Marketing Investment effectiveness, translating insights into actionable interventions.
• Maintain disciplined operating rhythms, governance forums and escalation mechanisms to ensure results delivery.
• Drive outcome‑focused sprints on pricing compliance, in‑store visibility, cooler placement and outlet expansion.
• Co‑lead route‑to‑market improvements and pilots with the bottler and scale proven models.
• Anticipate and mitigate operational, supply and competitive risks.

Required profile

• Senior leader with experience orchestrating complex, cross‑functional agendas.
• Ability to influence across a matrixed system and partner effectively with bottling partners.
• Strong commercial mindset, capable of translating strategy and data into market action.
• Proven track record of aligning priorities, resources and plans to deliver measurable results.
• Passion for driving both short‑term commercial impact and long‑term capability building.

Required skills