Collections and Recovery Officer

About the role

The Collections and Recovery Officer will safeguard the health of the company’s loan portfolio by managing delinquent accounts and driving recovery actions. You will work closely with legal, valuation and external agencies to ensure timely repayment while maintaining professional customer relationships.

Key responsibilities

• Own an assigned portfolio of delinquent accounts and contact customers proactively as payments become overdue.
• Negotiate realistic repayment plans that balance customer needs with the company’s recovery objectives.
• Coordinate with lawyers and collection agencies to escalate unresolved cases and initiate legal action.
• Collaborate with legal and valuation teams on asset recovery and repossession processes for secured loans.
• Ensure all payments are posted accurately and promptly in the system.
• Maintain complete, up‑to‑date records of all collection and recovery activities.
• Prepare weekly and monthly performance reports for management.
• Provide additional analysis or updates as requested by supervisors.

Required profile

• 2‑3 years of experience in debt recovery or collections, preferably in microfinance or lending.
• Bachelor’s degree in Finance, Business Administration, or a related field.
• Strong analytical judgment and attention to detail.
• Excellent communication and negotiation abilities.
• High integrity, discretion and resilience under pressure.

Required skills

What we offer

• Opportunity to impact millions of people across Africa.
• Innovative, forward‑thinking team focused on financial inclusion.
• Rapid growth with clear career development pathways.
• Inclusive and diverse work environment.