Applications Support Analyst

About the role

The Applications Support Analyst will be responsible for ensuring the stability, availability and continuous improvement of the bank's application portfolio. Working closely with internal business units and technology vendors, the role supports the implementation, maintenance and enhancement of critical banking systems.

Key responsibilities

• Maintain and monitor application availability to meet service targets and business objectives.
• Analyse and resolve application availability issues, proposing cost‑effective improvements.
• Define availability requirements for new applications or enhancements.
• Provide regular IT availability reporting and dashboards to business stakeholders.
• Develop and execute forward‑looking availability plans to meet current and future needs.
• Coordinate change management activities that impact application availability.
• Organise periodic availability review meetings with IT and business representatives.
• Drive innovation and technology convergence to improve efficiency and productivity.

Required profile

• Proven experience in supporting enterprise applications within a banking or financial services environment.
• Strong analytical skills to identify root causes of availability problems.
• Ability to work with internal customers and external vendors to negotiate solutions.
• Experience in creating and presenting availability reports and improvement plans.
• Good understanding of IT infrastructure components that affect application performance.

Required skills