Customer Support Specialist

About the role

We are seeking a Customer Support Specialist to join an international company that delivers a wide range of services across multiple markets. The role focuses on delivering timely, accurate assistance to customers through various communication channels while gathering valuable feedback for internal teams.

Key responsibilities

• Respond to customer queries via phone, email, and chat in a timely and accurate manner.
• Make outbound and proactive calls to customers and partners.
• Share feature requests and effective workarounds with internal teams.
• Collect customer feedback and communicate insights to product, sales, and marketing departments.

Required profile

• Genuine passion for helping and communicating with people.
• Strong problem‑solving and conflict‑management abilities.
• Excellent written and verbal communication skills in Swahili and English, with the ability to write quickly and accurately.

Required skills