Assistant General Manager

About the role

The Assistant General Manager will support the General Manager in overseeing all operations on Mnemba Island, ensuring exceptional guest experiences and sustainable practices. This role blends operational leadership with staff development and community engagement.

Key responsibilities

• Assist the General Manager in daily operational oversight, including guest check‑ins, room allocations, and coordination of Housekeeping, Butler, and Kitchen teams.
• Support budgeting processes for OPEX and CAPEX, and manage uniform and supply orders for South Africa and on‑site needs.
• Maintain relationships with suppliers, government bodies, and conservation partners such as Mimca and the Africa Foundation.
• Oversee social media, PR communications, and ensure brand standards are upheld.
• Lead HR functions including performance appraisals, contract administration, and monthly HR reporting.
• Participate in community development projects and ensure guests are exposed to local initiatives.

Required profile

• Higher Diploma or Bachelor’s degree in Hospitality Management.
• 3‑4 years of relevant experience in hospitality operations.
• Fluent written and spoken English.
• Strong analytical, problem‑solving, and communication skills.
• Ability to work under pressure, maintain attention to detail, and inspire team members.

Required skills

• Computer literate