Reservation & Ticketing Agent (Dar es Salaam)

About the role

Oman Air is seeking a motivated Reservation & Ticketing Agent to join its Dar es Salaam team. You will be the first point of contact for passengers and travel agents, handling ticketing, reservations and telephone sales while delivering a high‑standard customer experience.

Key responsibilities

• Manage inbound calls promptly, courteously and professionally.
• Provide reservation, ticketing and sales support to Oman Air passengers and travel agents.
• Collaborate with R&T supervisors, sales teams, district sales managers and country managers to support commercial activities.
• Coordinate with airport teams to minimise service disruptions and provide technical assistance.
• Follow up with internal departments on business‑continuity issues.
• Support additional sales activities such as schedule changes, BSP refunds, frequent‑flyer activation, EC261 assistance, group bookings and post‑flight feedback.
• Perform any other duties assigned by management.

Required profile

• Two‑year college diploma in any discipline OR an IATA/Sabre/Galileo/Amadeus certification with a secondary school certificate.
• Proficient spoken and written English; additional language skills are a plus.

Required skills

• Advanced knowledge of Global Distribution Systems (Sabre, Galileo, Amadeus) and IATA regulations.
• Proficiency in MS Office applications.