Operations Manager

About the role

The Operations Manager will support senior management in delivering seamless daily operations at Grumeti Serengeti River Lodge, ensuring guest delight and adherence to &Beyond’s sustainability standards.

Key responsibilities

• Support senior management in daily operations of Grumeti Serengeti River Lodge.
• Oversee food and beverage standards, guest check‑in/out, and itinerary coordination.
• Train and develop staff, manage uniform orders and ensure brand standards are consistently met.
• Lead the green team, conservation initiatives and staff‑delight activities.
• Handle administrative duties, beverage control, and maintain accurate guest information.

Required profile

• Higher Diploma or Bachelor’s degree in Hospitality Management.
• 3–4 years of relevant hospitality experience.
• Fluent in written and spoken English.
• Strong communication, interpersonal and problem‑solving abilities.