Operations and Business Development Manager - Medical Tourism

About the role

Shugulika Africa Limited is looking for an Operations and Business Development Manager for its Tanzania branch, based in Dar es Salaam. The role oversees daily operations while driving business growth and patient acquisition for international medical treatment services, mainly for patients coming from India. It combines healthcare coordination with business development and networking to expand the company's market presence.

Key responsibilities

• Manage day-to-day operations of the Tanzania branch office.
• Coordinate with the India head office on treatment planning and patient case management.
• Assist patients with consultations, visa processing, travel, accommodation, hospital appointments and follow-ups.
• Maintain patient records, medical reports and coordination documents confidentially.
• Build relationships with hospitals, clinics, doctors, insurance companies, NGOs and referral partners, and generate patient referrals.
• Run awareness programs, healthcare seminars, hospital visits and promotional activities.
• Achieve monthly and quarterly patient acquisition and revenue targets, and prepare business development and market feedback reports.
• Provide timely updates on patient travel, admissions, procedures, discharge and recovery plans.
• Identify new business opportunities and strategic healthcare partnerships.

Required profile

• Bachelor's degree or diploma in Healthcare Management, Hospital Administration, Medical Sciences, Nursing, Business Administration, Marketing or a related field.
• Minimum 5 years of experience in medical tourism, hospital operations, international patient coordination, healthcare marketing or healthcare business development.
• Fluency in English and Swahili; existing network in Tanzanian hospitals, clinics or healthcare providers preferred.
• Willingness to travel locally and internationally when required.
• Experience with international hospitals or medical tourism companies, patient counseling and knowledge of Indian healthcare systems are added advantages.

Required skills

• Proficiency in MS Office, email communication and reporting tools.
• Strong communication, coordination, networking and multitasking skills.
• Good understanding of medical terminology and healthcare processes.