Merchant CVM Analyst

About the role

Vodafone is looking for a Merchant CVM Analyst to deliver performance insights from merchant and channel data, supporting business growth and decision‑making. You will co‑create advanced Machine Learning solutions that increase revenue, reduce costs, and improve the customer experience across M‑Pesa and Vodafone globally.

Key responsibilities

• Develop data solutions using SQL, ETL processes, dashboards and reporting tools.
• Monitor business performance through KPI tracking and channel analytics.
• Generate actionable insights to drive growth and inform commercial decisions.
• Lead campaign and commercial analytics, including rewards, payouts and performance reviews.
• Build and deploy Machine Learning models to improve revenue, efficiency and customer experience.

Required profile

• 4+ years of experience in big data or data science roles.
• Strong analytical, logical and causal reasoning abilities.
• Commercial acumen with a business‑oriented mindset.
• Effective communication skills and ability to anticipate market dynamics.

Required skills

• Advanced SQL for query optimisation and data extraction.
• Proficiency in Python and the data‑science ecosystem.
• Experience with BI dashboard tools such as Power BI, Tableau or Looker.
• Knowledge of Machine Learning techniques and experiment design.