Installer Coordinator

About the role

The Installer Coordinator oversees end‑to‑end decoder and related service installations nationwide. Acting as the central link between customers, installers, sales, and operations, the role ensures timely scheduling, high‑quality installations, and a positive customer experience.

Key responsibilities

• Monitor inbound installation work from credit sales, retention campaigns, VIP escalations and ad‑hoc campaigns, allocating tasks according to company rules.
• Communicate work allocations to installers, confirm acceptance within defined SLA, and re‑allocate any unaccepted jobs.
• Track activations, close jobs, and produce daily, weekly and monthly allocation reports.
• Escalate non‑completion or substandard work to regional operations and support fraud detection efforts.
• Provide feedback to Installer Rating and Benefits teams and ensure adherence to SOPs and safety guidelines.

Required profile

• Minimum Grade 12 diploma.
• 2–3 years experience in a customer‑service, administration or finance environment.
• Dependable, detail‑oriented, adaptable with a positive attitude and willingness to learn.