Head of Operations – Tanzania Finance

About the role

BRAC Tanzania Finance Ltd. is seeking a Head of Operations to lead all field operations, ensuring disciplined execution of the organisation's growth strategy while deepening social impact and maintaining portfolio sustainability. Reporting directly to the Chief Executive Officer, the role drives business growth, borrower acquisition, product expansion, operational excellence, and governance integrity across the branch network.

Key responsibilities

• Lead and manage the field management hierarchy to execute organisational strategy and growth objectives.
• Drive borrower acquisition, product rollout, market penetration, and portfolio expansion in line with strategic priorities.
• Develop and implement strategies that promote sustainable business growth, client retention, and social impact.
• Provide input into business planning, financial projections, and operational strategies in collaboration with the CFO and Executive Team.
• Ensure portfolio quality, operational efficiency, and adherence to approved credit methodologies.
• Strengthen field supervision models and operational controls to support sustainable growth.
• Monitor branch and regional performance through KPIs, dashboards, and management information systems.
• Implement corrective actions to address performance gaps and ensure compliance with risk management, governance, and regulatory standards.

Required profile

Required skills