Assistant General Manager – Mnemba Island

About the role

&Beyond is looking for an Assistant General Manager for its Mnemba Island lodge, a permanent position based on the island with a start date of 1 November 2026. The role supports the General Manager in running the lodge and its operations, with a strong focus on guest experience.

Key responsibilities

• Assist the General Manager with all roles and responsibilities leading Mnemba Island, including daily administration and weekly/monthly reporting.
• Help train and develop staff, and assist in maintaining the relationship with Chadewu.
• Take overall responsibility for uniform orders, bi-yearly South Africa orders, and the FBC to-do list and edge product.
• Manage and oversee projects, maintain supplier relationships, and take overall responsibility for social media and PR communication.
• Oversee operations, support the Operation Manager and Hospitality Manager, and take part in daily guest interactions such as check-ins and room allocations.
• Oversee housekeeping, butlers and kitchen, and hold edging and strategic management meetings.
• Assist in overseeing conservation projects and community development projects, and liaise with Regional Support Teams.
• Handle HR matters: performance management and appraisals, staff files and contracts, IR issues and discipline, and send the monthly HR report on time.

Required profile

• Higher Diploma or Bachelor's degree in Hospitality Management.
• 3-4 years of experience.
• Fluent English, oral and written.
• Computer literate.
• Ability to work under pressure, be accurate and customer focused, and a committed team player.