Application Support Engineer

About the role

MyGlit Intelligence is seeking an Application Support Engineer to join its team in Dar es Salaam. This full‑time hybrid position involves providing technical and application support to both internal teams and external clients, ensuring the stability and performance of the platform.

Key responsibilities

• Monitor system performance and respond to user issues promptly.
• Manage incident tickets, investigate root causes, and resolve application errors.
• Escalate complex problems to development or infrastructure teams when needed.
• Analyze logs and data to identify and document recurring issues.
• Support deployments, updates, and continuous improvement of support processes.
• Maintain clear communication with stakeholders and document solutions and known issues.

Required profile

• Strong application support experience for enterprise or SaaS platforms.
• Solid troubleshooting and analytical abilities.
• Effective communication skills for cross‑functional collaboration.
• Experience with ticketing systems and incident‑management processes.
• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent practical experience.
• Ability to work in a hybrid setup in Dar es Salaam and manage priorities independently.
• Previous experience in technology, recruitment‑tech, or SaaS environments is a plus.

Required skills

• Familiarity with databases and APIs.
• Basic scripting or querying skills (SQL, Bash, Python).
• Experience using ticketing systems and handling incident management.