Technical Account Manager (Remote Europe)

About the role

n8n is an open workflow orchestration platform for automating systems with code and no-code, founded in 2019 and based in Berlin. It is hiring a Technical Account Manager to work remotely for its strategic top-tier customers in Europe. The role owns the technical success of these accounts, acting as their trusted technical advisor and partner with internal teams.

Key responsibilities

• Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers and lead the technical handoff from Sales Engineering to operations.
• Build relationships with technical stakeholders, architects, platform owners and engineering leaders.
• Assess customer deployments for scalability, reliability, performance and maintainability, and recommend improvements, upgrades and architectural changes.
• Guide customers on automation and workflow best practices that affect platform performance.
• Oversee technical support intake, issue management, critical incidents and high-severity cases, coordinating with Support, Product, Engineering and Customer Success.
• Analyse support activity, usage patterns and operational risks to drive preventative actions, and triage product issues, bugs and feature requests.
• Share customer insights with Product and Engineering, and contribute lightweight fixes, workflow improvements or pull requests where appropriate.

Required profile

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations and platform operations.
• Experience diagnosing performance, reliability and scalability issues in production environments.
• Ability to explain complex technical topics clearly to technical and business stakeholders, and to manage trust with senior technical stakeholders.
• Experience collaborating with Support, Product, Engineering and Customer Success teams.

Required skills

• DevOps and infrastructure experience, including Docker, Kubernetes, self-hosted deployments and cloud environments.
• Nice to have: 6+ months with n8n or similar workflow automation / iPaaS platforms (Zapier, Make, Node-RED); AI / LLM integrations and agentic workflows; self-hosted and SaaS enterprise customer support; open-source, developer-first products; scaling customer success or TAM in a high-growth SaaS company.

What we offer

• Competitive pay and equity.
• Vacation: 30 days in Europe, 20 days in the US, plus public holidays.
• Health benefits according to local country norms (US: medical, dental and vision plans).
• Pension contributions in Europe, 401(k) with employer match in the US.
• €1K per year for learning, and $100 per month to support open-source projects.
• Remote-first work across Europe, with regular off-sites.