Support and Implementation Engineer – Alternate Banking Channels

About the role

The Support & Implementation Engineer will lead the installation, configuration, and deployment of alternate banking channel solutions for a global software provider. You will work closely with clients and internal teams to ensure successful implementations, resolve technical issues, and maintain high customer satisfaction.

Key responsibilities

• Install, configure, and deploy alternate banking channel solutions at client sites.
• Prepare system readiness, including software, hardware, and network configurations.
• Conduct system testing and User Acceptance Testing (UAT) to validate functionality and performance.
• Identify, document, and resolve technical issues during implementation and testing phases.
• Provide technical support in line with Service Level Agreements and escalate complex issues to development teams.
• Maintain accurate documentation of configurations, databases, stored procedures, and troubleshooting activities.
• Deliver client training and knowledge transfer after successful implementations.
• Develop and manage implementation plans, timelines, and project deliverables.
• Coordinate with internal teams and clients to ensure smooth project execution and obtain client sign‑off.
• Travel to client locations as required for implementations or support.

Required profile

• Bachelor’s degree in Computer Science, IT, Software Engineering or a related field.
• 3–6 years of experience in software implementation, technical support, or banking/fintech systems support.
• Experience with digital or alternate banking channels such as mobile banking, internet banking, agency banking, ATM, or payment integrations.
• Strong communication skills and ability to train clients in a technical environment.
• Willingness to travel to client sites.

Required skills

• SQL databases – writing queries and working with stored procedures.
• System integration, APIs, and web services used in banking or fintech platforms.
• Application servers, Linux and Windows environments.
• Basic networking concepts.
• Knowledge of core banking, micro‑finance systems, or payment switching platforms (preferred).