Senior Customer Success Manager - German Speaking (Remote)

About the role

n8n is an open workflow orchestration platform for automating workflows with code and no-code, with its centre of gravity in Berlin. As a Senior Customer Success Manager (high-touch) for the German-speaking market, you will be the primary post-sales partner for a small book of n8n's largest, most strategic enterprise customers. You own retention and expansion, running a tight cadence of kickoffs, success plans, health checks, QBRs and renewals, in close partnership with Support, Solutions Engineering, Product and Sales.

Key responsibilities

• Own a small book of strategic enterprise customers in the German-speaking market, acting as their post-sales partner across onboarding, adoption and renewal.
• Build an account strategy and a footprint across the customer's organization, from IT and engineering teams to senior business and executive stakeholders.
• Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) with Account Executives.
• Lead customer kickoffs and success planning, and drive onboarding and enablement for technical and business audiences.
• Run a strong operating cadence (health checks, exec syncs, QBRs) using usage and health data to spot risks early and manage escalations.
• Quantify and communicate business value and ROI throughout the customer lifecycle.
• Work with Support, Solutions Engineering and Product to resolve blockers quickly, and give structured, actionable feedback to Product and Engineering.

Required profile

• Native German speaker with fluent business English, based in Europe (Germany ideal); willing to travel to customers.
• Senior enterprise customer success experience owning a small book of strategic SaaS customers and running kickoffs, onboarding and QBRs end-to-end.
• Revenue ownership: a track record of renewals and growth, with retention and/or expansion targets.
• DACH enterprise experience with large German-speaking companies (automotive, manufacturing, retail).
• Account strategy and operational rigor, and senior stakeholder management with both builders and executives.

Required skills

• Technical acumen: comfortable engaging IT/engineering stakeholders on APIs, integrations, authentication basics and environments.
• Nice to have: familiarity with n8n or similar workflow automation tools, and use of automation/AI tools.
• Nice to have: startup/scale-up experience, technical or STEM degree, multi-region enterprise experience.

What we offer

• Competitive pay and equity.
• Europe: 30 days of vacation plus public holidays; US: 20 vacation days, 8 sick days plus public holidays.
• Health benefits according to local norms (US: medical, dental and vision plans).
• Pension contributions (Europe) or 401(k) with employer match (US).
• Disability, life and short-term/long-term insurance (US).
• €1K per year for learning, plus $100 per month to support open-source projects.
• Remote-first work across Europe, with regular off-sites.